Our client is an established Water Treatment and Water Hygiene company looking to recruit an experienced Healthcare Account Manager to manage and develop customer relationships across the South East of England, including London.
The successful candidate will have previous experience working with healthcare clients, particularly NHS hospitals and other healthcare facilities, together with a thorough understanding of HTM 04-01 and the specialist requirements associated with water safety and Legionella compliance within healthcare environments.
This is an excellent opportunity for an experienced Water Hygiene Account Manager, Healthcare Contract Manager or technically experienced Water Hygiene professional looking to further develop their career within the healthcare sector.
Key Responsibilities
- Manage and develop existing healthcare Water Treatment and Water Hygiene accounts throughout London and the South East.
- Build and maintain strong working relationships with NHS Trusts, healthcare estates teams, facilities managers and Water Safety Groups.
- Ensure Water Hygiene services are delivered in accordance with HTM 04-01, ACOP L8, HSG274 and relevant healthcare guidance.
- Oversee the delivery of Water Hygiene monitoring, Legionella control and associated compliance services across healthcare sites.
- Attend regular client meetings, contract reviews and Water Safety Group meetings where required.
- Review Water Hygiene monitoring results, Legionella sampling data and compliance reports.
- Identify potential compliance issues and recommend appropriate corrective actions.
- Coordinate with operational teams to ensure planned maintenance, remedial works and additional services are completed effectively.
- Assist clients with water safety management, risk reduction and ongoing regulatory compliance.
- Identify opportunities to develop existing accounts and introduce additional Water Treatment and Water Hygiene services.
- Prepare quotations, technical proposals and contract documentation.
- Ensure customer expectations, contractual requirements and service standards are consistently achieved.
Experience & Qualifications
- Previous experience managing or servicing healthcare Water Treatment / Water Hygiene accounts is essential.
- Strong working knowledge of HTM 04-01 and healthcare water safety requirements is essential.
- Experience working with NHS Trusts, hospitals or other healthcare environments.
- Good understanding of ACOP L8, HSG274 and Legionella management procedures.
- Technical knowledge of domestic hot and cold water systems, Water Hygiene monitoring and associated compliance requirements.
- Previous account management, contract management or technical customer service experience within the Water Treatment industry.
- Ability to communicate effectively with healthcare estates personnel, facilities managers and senior client representatives.
- Good organisational, commercial and problem-solving skills.
- Ability to manage multiple customer sites and maintain high standards of service delivery.
- Full UK driving licence.
- Ideally based within the South East with convenient access into London.
Salary & Benefits
- Basic salary of £30,000 – £40,000, depending on experience.
- Opportunity to manage an established portfolio of healthcare customers.
- Varied role combining technical Water Hygiene knowledge with account management responsibilities.
- Opportunity for further career development within a specialist Water Treatment and Water Hygiene organisation.
- Additional company benefits to be confirmed.