Are you passionate about Water Consultancy and Equipment? This could be your opportunity to excel as a Lead Service Engineer, playing a key role in helping our business grow and succeed.
As our company continues to expand, we’re looking for a dedicated, motivated, and reliable Lead Service Engineer to join our Environment & Safety Division. You’ll be part of a collaborative team within our Water Consultancy & Equipment function, where efficiency, independence, and teamwork are equally valued. Due to the nature of the role, travel will be a regular part of your day-to-day work.
Key Responsibilities
Equipment Servicing & Maintenance
- Service and maintain a range of water treatment systems including Softeners, Reverse Osmosis Units, Ozone Units, Side Stream Filtration Units, UV Units, and Dosing Units (minimum 5 years of relevant experience required).
Technical Problem Resolution
- Diagnose and resolve technical issues to ensure optimal equipment performance.
Project Leadership
- Lead installation projects from planning to completion, ensuring high standards of quality and safety.
Procedure Development
- Work closely with the Operations Manager to develop comprehensive service procedures for all manufactured and serviced equipment.
Technical Expertise & Support
- Act as the main technical contact for inquiries related to the company’s water treatment product range.
Process Improvement
- Collaborate with the Operations Manager to streamline processes, improve reporting, and increase operational efficiency.
Skills Assessment & Training
- Support the development of an engineer competency matrix and deliver technical training to new and existing engineers.
Performance Management
- Monitor and support the performance of Service Engineers, coordinating training to drive continuous improvement.
Health & Safety Compliance
- Ensure full compliance with Health & Safety standards across all company and client sites.
Client Site Management
- Develop in-depth knowledge of key client sites and implement service procedures to maintain consistent service quality.
Travel Requirements
- Flexibility is required for travel, including potential overnight stays and occasional weekend work.
About You
To succeed in this role, you’ll bring:
- 3+ years of experience servicing water treatment equipment (Softeners, RO Units, Ozone Units, UV Units, Dosing Units).
- Strong technical problem-solving and fault-finding skills.
- Proven leadership experience in installation projects and team coordination.
- Excellent communication and training abilities.
- Strong process development and documentation skills.
- Knowledge of Health & Safety compliance within industrial environments.
- A flexible, customer-focused approach and a commitment to continuous improvement.
About the Water Consultancy & Equipment Team
Our Water Consultancy Team delivers services including statutory water hygiene tasks, chemical and microbiological analysis of systems such as cooling towers, domestic water systems, and closed heating/chilled circuits.
Our Water Equipment Engineers design and manufacture equipment in-house, supported by CAD schematics and Revit files. We supply clients with systems such as reverse osmosis units, water softeners, and water filtration systems, among others.
What’s in It for You
We offer a competitive salary and a range of benefits, including:
- 25 days of annual leave (with the option to purchase additional days).
- Participation in an electric car scheme (where applicable).
- Employee recognition and rewards programs.
- Family-friendly policies and wellbeing support.
- Employee discounts and benefits platform.
- Enhanced company pension scheme.
Why Join Us
We’re a growing organisation providing industry-leading testing, inspection, and compliance services across the UK. As a Lead Service Engineer, you’ll play a pivotal role in delivering excellence to our clients while developing your own career.
We offer both linear and transversal career pathways, supporting your professional growth whether you aspire to lead teams, specialise technically, or explore opportunities nationally or internationally.
We’re committed to creating a safer, more sustainable future — and we invite you to be part of that mission.
If you’re ready to take the next step in your engineering career and add real value to a dynamic team, we’d love to hear from you.