National Technical Services Manager

We are recruiting for an experienced National Technical Services Manager to join a leading Water Treatment and Water Hygiene organisation.

The successful candidate will be responsible for overseeing the delivery of Water Treatment and Water Hygiene services across the UK, managing nationwide engineering teams and ensuring installations, commissioning, servicing and maintenance activities are completed safely, efficiently and to the highest technical standards.

This is a senior management opportunity suited to an experienced Water Treatment professional with a strong hands-on technical background and proven experience leading field-based engineering teams.

The role will involve working closely with Water Treatment Engineers, Water Hygiene Technicians, Works Schedulers and Sales Teams to ensure effective resource planning, technical support and consistent service delivery.

Projects will cover a variety of commercial and industrial environments, including data centres, pharmaceutical facilities and manufacturing sites.

Key Responsibilities

Technical Leadership & Service Delivery

• Oversee the delivery of Water Treatment and Water Hygiene projects and service activities throughout the UK.
• Provide technical leadership across site surveys, equipment installations, commissioning, servicing, maintenance and fault finding.
• Support engineers with complex technical issues involving Reverse Osmosis (RO), Water Softeners, Demineralisation Systems, UV Disinfection and associated equipment.
• Ensure installations, commissioning and maintenance activities meet customer specifications and relevant industry standards.
• Provide practical technical guidance and troubleshooting support to field-based engineering teams.
• Maintain high standards of workmanship, technical compliance and customer service.

Team Management & Development

• Manage and develop a nationwide team of Water Treatment Engineers and Water Hygiene Technicians.
• Provide day-to-day leadership, technical support and guidance to engineering teams.
• Undertake regular site visits to assess performance, support engineers and maintain technical standards.
• Identify training requirements and implement development plans to improve technical capabilities.
• Support recruitment, onboarding and development of new engineering personnel.
• Promote a positive working environment focused on teamwork, accountability and continuous improvement.
• Ensure engineers and technicians comply with health and safety procedures and industry best practices.

Planning & Operational Management

• Work closely with Works Schedulers to coordinate engineering workloads and service activities.
• Ensure engineers and technicians are allocated effectively to meet customer requirements and project deadlines.
• Monitor workloads, resource availability and operational performance across the UK.
• Identify opportunities to improve scheduling efficiency, reduce unnecessary travel and maximise productivity.
• Resolve operational issues affecting service delivery, engineer availability or project timescales.
• Maintain effective communication between engineering teams, scheduling departments and customers.

Customer & Commercial Support

• Provide technical support to Sales and Account Management teams during customer meetings, site surveys and project discussions.
• Assist with technical specifications, system design, project planning and equipment selection.
• Develop and maintain strong relationships with key customers and stakeholders.
• Act as a senior technical point of contact for complex customer requirements and service issues.
• Identify opportunities for equipment upgrades, system improvements and additional services.
• Support the delivery of projects within agreed budgets, specifications and timescales.
• Work closely with commercial teams to ensure customer expectations are met.

Continuous Improvement & Compliance

• Review existing operational procedures and identify opportunities to improve service delivery.
• Develop and implement consistent technical standards and working practices across engineering teams.
• Support the introduction of new technologies, digital reporting systems and improved working methods.
• Ensure Water Hygiene activities are undertaken in accordance with ACoP L8, HSG274 and relevant industry guidance.
• Monitor technical performance and implement improvements to maintain high service standards.
• Promote a strong health and safety culture across all engineering and site activities.

Experience & Qualifications

• Extensive experience within the Water Treatment industry, ideally covering installation, commissioning, servicing and maintenance of specialist Water Treatment equipment.
• Strong technical knowledge of Reverse Osmosis (RO), Demineralisation, Water Softeners, UV Disinfection and associated control systems.
• Proven experience managing or supervising field-based Water Treatment Engineers and/or Water Hygiene Technicians.
• Previous experience overseeing regional or nationwide engineering service operations.
• Good understanding of Water Hygiene, Legionella control and associated compliance requirements.
• Experience troubleshooting complex mechanical, electrical and Water Treatment system faults.
• Strong understanding of engineering resource planning, scheduling and operational efficiency.
• Experience working within commercial and industrial environments, ideally including manufacturing, pharmaceutical or data centre facilities.
• Ability to provide technical guidance and support to engineering teams.
• Strong leadership, communication and people management skills.
• Commercial awareness and experience supporting technical sales and customer account teams.
• Excellent organisational and problem-solving abilities.
• HNC/HND in Mechanical, Electrical or Chemical Engineering, or equivalent industry experience.
• City & Guilds, WMSoc or equivalent Water Treatment / Water Hygiene qualifications would be advantageous.
• Full UK driving licence.
• Willingness to travel throughout the UK, including occasional overnight stays.

The Opportunity

• Senior national management position within an established Water Treatment and Water Hygiene organisation.
• Responsibility for leading and developing nationwide engineering teams.
• Involvement in technically challenging Water Treatment projects across major commercial and industrial sectors.
• Opportunity to influence technical standards, operational processes and service delivery.
• Close collaboration with senior management, technical specialists and commercial teams.
• Long-term career development within a growing organisation.