Our client is a specialist Water Company that design, sell, install and service a wide range of water treatment products and systems.
They are now recruiting for a Senior Service Engineer to service, install, commission, and maintain the company and other manufacturers’ water treatment equipment on site. Sites will range in complexity and size from single pieces of equipment to large scale industrial processes and control systems in the UK and abroad.
The Senior Service Engineer will work with the Service Team to deliver first class service in a safe and sustainable manner and ensure timely site attendance and follow up reporting to support the Customer.
Duties Include:
- Deliver customer satisfaction and achieve the right first-time objective; develop any
necessary remedial action plans.
- Maximise customer trust and retention by professionally delivering help and advice to
customers.
- Deliver site reports to the Service Manager / Team Leader by the end of the next working
day following the visit.
- Communicate daily with the Service Manager / Team Leader providing job updates including
issues, remedial works and follow up duty of care plan where required.
- Maintain van stock, tools, and equipment in serviceable condition.
- Attend and actively participate in regular Team meetings.
- Participate in staff appraisals, skills matrix, and regular reviews.
- Attending necessary training courses including site specific to enhance skills and
development.
- Other duties as required by the Service Manager / Team Leader.
- Quality, Health and Safety and the Environment
- Work safely and with due diligence when on site and follow health and safety protocol.
- Generate and undertake work to RAMS and adhere to any equipment manufacturers design
specifications. Attend health & safety exams, self-assessments, and courses where
necessary.
- Report accidents, near misses and risks as directed.
- Adhere to company and the Customers’ quality control procedures including but not limited
to ISO9001, ISO14001 and ISO45001.
Experience Required:
- Customer service-oriented person, with the motivation to act as an ambassador for the company
- and promote our reputation for service delivery.
- Confidence and initiative and to act decisively in the best interests of the company and our
- customers whilst remaining a committed team player.
- Highly effective Time Management and Personal Organisation.
- Experience of working extensively on sites within the UK and occasionally abroad.
- Technical knowledge of maintaining Water Treatment systems.
- Experience with maintenance management and high level of execution standards.
- Technical educational background an advantage.
- Strong written and verbal communication skills in English language.
Package:
- Basic of up to £35K
- Company Van
- Healthcare
- Pension
- Overtime