Our client is a Midlands based Water Treatment Company that cover everything from legionella risk assessments to water treatment, remedial plumbing/mechanical tasks to end-to-end water system replacement.
They are now recruiting for an Account Manager that will be responsible for managing the existing client base, tending to all client requirements, and establishing the relationship with the client as a priority.
You will report directly to the Head of Operations.
Key measures of success:
- Retain existing customer accounts -
- Meet or exceed the annual remedial revenue targets
- Maintain Gross Margin Profit & Net Profit Margins when tendering/quoting for all works
- Maintain high customer focus and remain number one point of call for all nominated contracts
- Liaise with Operations to ensure all works are completed on time and within budget.
- Liaise with Operations to ensure Service KPI’s are met within the month, every month
- Setting remedial work KPI’s and meeting these targets
- Provide Head of Operations with monthly sales targets and forecasting across client portfolio
- Demonstrate and reinforce core values at every opportunity
Day to Day Expectations:
- Carry out regular Client Review Meetings to ensure client remain ‘compliant’ with Legionella guidance
- Attend client meetings and offer support and / or guidance as and when required by the client or business
- Carry out regular Gap Analysis for clients and explore the opportunity to Cross Sell / Up Sell Products and Services
- Ensure existing client portfolios are retained throughout the team and account targets are met or exceeded
- Liaise with other departments, including finance and sales, to ensure budgets and sales gross margins are met
- Communicate with clients, sub-contractors and the Senior Management team for the most effective completion of works
- Provide quotations for all PPM or Reactive works for your nominated clients
- Provide clients with analytics to demonstrate contract performance
Renumeration:
- Basic Salary £35K - £40K
- Company Car, phone, laptop, and expenses card
- Employee engagement events
- Medicash Employee Benefit