We are seeking an experienced and motivated Water Hygiene Field Supervisor to join a growing team in Cambridgheshire. This is an excellent opportunity for someone passionate about delivering high-quality services, developing teams, and driving operational excellence within a dynamic and expanding business.
Key Responsibilities
- Manage the day-to-day operations of a team of field-based technicians
- Ensure high levels of customer service and operational efficiency
- Plan and prioritise workloads to meet client requirements in a timely and cost-effective manner
- Monitor team performance including utilisation, revenue, and fee-earning activities
- Support invoicing processes and resolve client queries professionally
- Lead recruitment, staff development, performance management, and disciplinary activities
- Deliver training, conduct audits, and carry out performance reviews
- Act as the first point of contact within the operational area, providing support and guidance
- Assist with the development and implementation of strategies, policies, and procedures
- Drive improvements in productivity, efficiency, and service quality across the Water Hygiene division
- Ensure compliance with company procedures and health & safety standards
- Maintain strong communication with senior management and escalate key issues where necessary
- Coordinate and attend meetings as required
Requirements
- Proven leadership and people management experience
- Strong organisational skills with the ability to manage multiple priorities
- Excellent communication and interpersonal skills
- Proactive and solution-focused approach
- High attention to detail and commitment to quality
- Ability to motivate, develop, and inspire a team
- Flexibility to travel and work away from home when required
Desirable Experience & Qualifications
- Relevant degree or equivalent industry experience
- Minimum of 5 years’ experience within Water Hygiene or a related sector
- Previous experience in a Team Leader or Supervisory role
- Strong understanding of industry standards and compliance requirements